K’s Denki Services and Store Development
At K’s Denki, we look at things from the customer’s perspective to think consistently about services that are pleasing and stores that make shopping convenient.
We endeavor to develop stores in which customers are provided with high-quality services and the same sense of security no matter which store they may visit across Japan.
Philosophy regarding store operation
What does “K’s” in “K’s Denki” stand for? “K’s” represents our corporate attitude of “Keep! Customer Satisfaction” (Let us keep our customers satisfied). For us, providing satisfaction to each and every customer is of the utmost importance.
K’s Denki promises to provide the following three types of “S” (satisfaction) to customers.
1. Keep! Super Price
We will continue to provide new products at super low prices.
In order to realize lower prices, we will continue to propose “K’s value” in pursuit of customer satisfaction by eliminating waste and applying our wisdom.
2. Keep! Super Service
We will strive to provide the best aftersales service in Japan.
All employees will unite their efforts to develop and provide services that are a step ahead of the times.
3. Keep! Super Quality
We will continue to provide merchandise of the highest quality only.
We select and offer all merchandise on a quality-first basis so that our customers can shop with peace of mind.
All of our work is for realizing the above “S.”
What is customer satisfaction (CS)?
It refers to a state in which customers evaluate merchandise and services, etc. based on their own standards.
What does it mean to us?
- Pursuing customer satisfaction from an objective customer’s point of view on services.
- Avoiding interpretation in favor of the company’s standpoint and service provider’s standpoint.
