Personal Information Protection Policy

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Personal Information Protection Policy

K’S HOLDINGS CORPORATION (the “Company”) recognizes the appropriate handling of customers’ personal information as a social responsibility in its business operations. We have established the following Personal Information Protection Policy (the “Policy”) and will handle personal information appropriately in compliance with relevant laws and regulations, including the Act on the Protection of Personal Information (“Personal Information Protection Act”), government guidelines, and other standards. We are committed to ensuring the safety management of personal information and will continuously improve our personal information protection management system.

  1. The Company will collect only the minimum necessary personal information about customers, as required for business purposes, using appropriate methods in accordance with the Personal Information Protection Act and other relevant laws and regulations. During phone interactions with customers, we may record calls to accurately understand the details of inquiries and to improve our services in the future.
  2. The Company will clearly define the purposes of use and will appropriately acquire, use, and provide personal information. The Company will use collected personal information only within the scope of its intended purposes and will implement measures to prevent any use beyond those purposes. The purposes of use will be disclosed on our website along with the Policy and will also be posted at our stores.
  3. To ensure the safe and accurate management of personal information, all officers and employees will be made aware of the importance of personal information protection, and the Company will strive to handle it appropriately. The Company will implement suitable security measures as a company with a Privacy Mark and work towards its improvement, taking corrective actions if deficiencies are found.
  4. Except where required by law or for public interest purposes, the Company will not provide personal information to third parties without prior consent from the individual.
  5. The Company may share personal information acquired during business operations with the goal of improving services for customers. The items of personal information shared will be the same as those held by the Company, and the Company will be responsible for ensuring their safe management.
  6. The Company will not collect, use, or provide to third parties sensitive personal information (such as race, beliefs, social status, medical history, criminal records, crime victim information) or personal information related to union membership, ancestry, registered domicile, medical insurance, or sexual life, beyond the specific purposes deemed necessary for proper business operations, etc.
  7. The Company will establish a system for handling complaints and consultations and set up a contact point for inquiries. If we receive complaints or consultations regarding the handling of personal information, we will promptly investigate the facts and respond sincerely within a reasonable period.
  8. To ensure the appropriate protection of personal information, the Company will set objectives for personal information protection, and continuously review and revise the policy and objectives based on changes in the environment, as necessary. If the Policy is revised, we will promptly publish the updated information on our website and other platforms.

K’S HOLDINGS CORPORATION

Yuji Yoshihara, Representative Director, President and Chief Executive Officer

Manager of personal information

General Manager of Administration Division, K’S HOLDINGS CORPORATION

Where to inquire, report complaints and consult about personal information

General Affairs Department, Administration Division, K’S HOLDINGS CORPORATION
2-7-5, Jonan, Mito City, Ibaraki Prefecture 310-8282 Japan
TEL029-224-9600
Reception hours: 10:00 a.m. - 7:00 p.m.
(Excluding weekends, public holidays, and the year-end and New Year holidays)

Public matters

1. Purpose of use of personal information

The Company uses personal information for the following purposes:

＜For customers and business partners＞

  1. To deliver, install, and set up purchased products.
  2. To contact customers when ordered items become available.
  3. To inform customers in case of product defects (recalls).
  4. To store information on customers who purchase products with K’s Denki’s unique free long-term warranty or paid extended warranty.
  5. To verify customers in the event of administrative procedures due to product exchanges or returns.
  6. To manage repair histories for products when repair requests are made.
  7. To exchange memoranda with customers when they request repairs for information-related products.
  8. To provide information on various products and store details to customers who have purchased products.
  9. To deliver coupons and other benefits via direct mail, email newsletters, smartphone apps, etc.
  10. To analyze browsing and purchase history to research, plan, and provide products and services tailored to customers.
  11. To contact customers who win or inquire about various contests held by the Company.
  12. To prevent crime and verify transactions involving money or products using surveillance camera footage.
  13. To respond to inquiries and consultations from customers and business partners and maintain communication.

＜For officers and employees＞

  1. For business communication.
  2. For payment of compensation (wages, bonuses, allowances, etc.), personnel and labor management, and implementation of education and training.
  3. For safety, health management, and promotion-related tasks.
  4. For operations related to social insurance and welfare benefits.
  5. For confirming safety during emergencies, such as disasters.
  6. For other business activities related to officers and employees.

2. Safety management measures for personal information

The Company implements necessary and appropriate safety management measures to prevent leakage, loss, or damage of personal information. Additionally, we provide necessary and appropriate oversight to departments handling personal information and to contractors (including subcontractors).

＜Formulation of Personal Information Protection Policy＞

To ensure the proper handling of personal information, we have established this policy in compliance with relevant laws and guidelines, and to address inquiries and complaints.

＜Regulations on personal information handling＞

We have developed the Detailed Regulations on the Handling of Personal Information that outline handling methods, responsible persons, and their duties for each stage: acquisition, use, storage, provision, and deletion/disposal of personal information.

＜Organizational safety management measures＞

We designate a Practical Supervisor and an Overall Supervisor for the handling of personal information, clarify the employees who handle personal information and the scope of personal information handled by them, and establish a reporting system for informing the Overall Supervisor in case of violations or signs of non-compliance with the Personal Information Protection Act or the Detailed Regulations on the Handling of Personal Information.
We conduct regular self-assessments and audits by the audit department to monitor personal information handling.

＜Human safety management measures＞

Regular training is provided to employees regarding the handling of personal information.
Confidentiality provisions related to personal information are included in the Company’s employment regulations.

＜Physical safety management measures＞

We manage access to areas where personal information is handled, including controlling the entry of employees and restricting equipment brought into these areas, and implement measures to prevent unauthorized viewing of personal information.
We take measures to prevent theft or loss of devices, electronic media, and documents containing personal information, and ensure that personal information remains confidential when transporting these items, including movements within the Company premises.

＜Technical safety management measures＞

Access controls are implemented to limit the scope of persons in charge and personal information databases handled.
We have introduced mechanisms to protect information systems handling personal information from unauthorized external access and malicious software.

＜Understanding external environments＞

When personal information is stored abroad, we implement safety management measures after understanding the personal information protection systems in the foreign country where the information is stored.

3. Provision of personal information to third parties

The Company will not provide personal information to third parties (excluding contractors) except with the prior consent of the individual or when required by public authorities or other legal provisions.

4. Outsourcing of personal information

To provide better services to customers, the Company may outsource the handling of personal information. The Company enters into contracts with the contractors concerning the handling of personal information, requires them to maintain at least equivalent or higher management standards, and regularly verifies that their management systems are properly maintained.

5. Voluntariness of providing personal information

Providing personal information is voluntary. However, please note that if required fields are not completed or if the information provided is inaccurate, we may be unable to respond to your requests.

6. Joint use of personal information

The Company shares personal information provided by customers with the following companies:

  1. Items of jointly used personal information

    Name, address, telephone number, date of birth, gender, email address, details of purchased products

  2. Companies for joint use (K’s Denki Group)

    Parent company

    K’S HOLDINGS CORPORATION
    (Headquarters: Mito City, Ibaraki Pref.)

    Subsidiaries

    Denkodo Co., Ltd.
    (Headquarters: Natori City, Miyagi Pref.)
    GIGAS CORPORATION
    (Headquarters: Nagoya City, Aichi Pref.)
    KANSAI K’S DENKI CO., LTD.
    (Headquarters: Osaka City, Osaka Pref.)
    Hokuetsu K’s CO., LTD.
    (Headquarters: Niigata City, Niigata Pref.)
    BIG･S CO., LTD.
    (Headquarters: Takamatsu City, Kagawa Pref.)
    KYUSHU K’S DENKI CORPORATION
    (Headquarters: Kagoshima City, Kagoshima Pref.)
    K’S CAREER STAFF CORPORATION
    (Headquarters: Mito City, Ibaraki Pref.)
    K’S DENKI TECHNICAL SUPPORT CORPORATION
    (Headquarters: Mito City, Ibaraki Pref.)
    K’S CARRY SERVICE CORPORATION
    (Headquarters: Hitachinaka City, Ibaraki Pref.)

    Franchise members

    USHIO Co., Ltd.
    (Headquarters: Tottori City, Tottori Pref.)
    OKAJIMA CO., LTD.
    (Headquarters: Kofu City, Yamanashi Pref.)
    Hamamatsu K’s Co., Ltd.
    (Headquarters: Hamamatsu City, Shizuoka Pref.)
  3. Purpose of use

    Personal information will be used for purposes in accordance with “1. Purpose of use of personal information.”

  4. The name of the entity responsible for managing the personal information is:

    K’S HOLDINGS CORPORATION
    Contact information (responsible department): General Affairs Department, Administration Division
    2-7-5, Jonan, Mito City, Ibaraki Prefecture 310-8282 Japan

7. Personal information disclosure

When the Company receives a request for disclosure, etc. (e.g., notification of purposes of use; disclosure; correction, addition, or deletion of details; cessation of use, deletion, or cessation of provision to third parties) of personal information or records of third-party provision it holds, it promptly responds after confirming the customer’s identity according to the prescribed procedure.
Requests for disclosure and other actions related to personal information are accepted either by visiting a K’s Denki store or by mail.
In the case of visiting a store, please fill out the required information on our designated Disclosure Request Form. To confirm that the request is made by the individual themselves, please present a public identification document (such as a driver’s license or Individual Number Card).
For postal requests, please send the completed Disclosure Request Form along with a copy of a public identification document proving the identity of the requester (in the case of a request by an agent, also submit a Disclosure Request Form Power of Attorney). If the response is to be sent by postal mail, a fee of 434 yen (basic fee of 84 yen + simple registered mail fee of 350 yen) will be required.
Furthermore, the personal information obtained through the process of requesting disclosure, etc., will only be handled within the scope necessary for responding to the request for disclosure, etc.

8. Cookie Policy

＜Cookie Policy for our website＞

Cookies are small text files sent from a website to the user’s device for recording purposes. Cookies identify the user’s device, typically the web browser, but do not identify the user personally.
Cookies are essential for maintaining sessions and ensuring a smooth user experience on the website. Additionally, cookies are used to enhance website functionality, collect analytical data to improve the performance of our website, and track users on the internet to display personalized ads from our website or ad tech partners. Users can choose to accept or reject cookies set by our website or third parties (such as analytics and ad-tech partners) that are not strictly necessary for the website’s functionality, through the Cookie Settings on our website, within the range required by law.
A list of cookies used by the Company will be published on our website.

Date of enactmentApril 1, 2005

Date of revisionApril 24, 2024